Autocarrozzeria Lucchi Srl

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Ok ...... . . . .

Non-existent service, blatant dishonesty, and customer rejection. Avoid at all costs. After a month and a half of total silence regarding a warranty repair on my Renault, they finally call me to schedule an appointment. Over the phone, I recount my aunt's experience with her Dacia, which she had brought in three weeks earlier for a rust stain on the headliner. - They had promised a replacement under warranty. - They told her: "Don't worry, we're a reputable company." - My aunt had made a discreet gesture to verify. - Result: the headliner was NOT replaced, but only cleaned and masked. - At t

I'm writing to you about my experience at your body shop. I came to repair a customer's vehicle after I accidentally hit a rear-end collision. My initial impression was negative, as I perceived an attempt to add nonexistent damage to the estimate. When I requested payment directly, without involving the insurance company, the quote changed even further. I can't comment on the quality of the work performed, as I don't have the tools to evaluate it. However, I would like to highlight the courtesy and professionalism of the lady at the counter.